Returns & Refund Policy

At House of Reikan, we are committed to providing a positive shopping experience and ensuring that every order is handled with care. If there is an issue with your purchase, we encourage you to contact our support team so we can review your situation and determine the most appropriate solution.

Return Eligibility

If you wish to request a return, please contact us within 7 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.

• Include all original packaging, tags, accessories, and promotional items.

• Show no signs of wear, damage, alteration, or misuse.

• Be approved by our customer support team before being returned.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

• Personalized or custom-made products.

• Clearance or final-sale items.

• Gift cards and digital products.

• Products marked as non-returnable on the product page.

• Items returned in used or altered condition.

Damaged, Defective, or Incorrect Orders

We carefully inspect orders before shipment; however, if your order arrives damaged, defective, or incorrect, please notify us within 10 days of delivery.

To help us review your claim, please provide:

• Your order number.

• Clear photographs of the item received.

• Photographs of the product packaging.

• A description of the issue.

In some cases, we may request an unboxing video or additional information to assist with our investigation.

Once reviewed, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

How to Start a Return

To request a return, please contact our support team with:

• Your order number.

• The product(s) you wish to return.

• The reason for your request.

If approved, we will provide detailed return instructions.

Customers are responsible for ensuring returned items are packaged securely and shipped using a trackable shipping method.

Return Shipping Costs

If a return is approved due to an error on our part, including receiving an incorrect, defective, or damaged item, House of Reikan may cover or reimburse reasonable return shipping costs where applicable.

For all other approved returns, return shipping expenses are the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by law or where the return results from our error.

Refund Processing

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds may require several business days to appear in your account after processing.

Order Cancellations

Orders may be cancelled before they enter processing or fulfillment.

Because we begin preparing orders shortly after purchase, cancellation requests should be submitted as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Refused Deliveries & Returned Packages

If an order is returned due to:

• An incorrect address provided by the customer.

• Failure to collect the shipment.

• Refusal to accept delivery.

• Failure to pay customs duties or import charges.

Any shipping fees, return handling costs, customs charges, or carrier fees incurred may be deducted from any eligible refund.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

These charges are not included in the product price or shipping cost and are non-refundable.

Chargebacks & Payment Disputes

If you experience any issue with your order, we strongly encourage you to contact our support team before initiating a chargeback or payment dispute.

Our team is committed to resolving customer concerns quickly and fairly whenever possible.

Contact Us

For questions regarding returns, refunds, exchanges, or order issues, please contact:

Email: support@houseofreikan.com

We strive to respond to all inquiries promptly and will work diligently to provide a fair resolution whenever possible.

House of Reikan

Quality Service. Trusted Experience.