Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@houseofreikan.com.
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Pre Sale Questions
1. Is all the merchandise sold by Reikan official?
Yes! Reikan specializes in officially and unofficialy released K-pop merchandise. We focus on bringing authentic and fanmade merchandise with mentioned in the titles or the descriptions of the products to fans so you can shop with confidence.
2. Where does Reikan ship?
We aim to serve K-pop fans worldwide. Shipping availability depends on your location. You can check the available shipping options at checkout.
3. How long does shipping take?
Shipping times vary depending on your location, the product, and whether it is a pre-order or an in-stock item. You'll receive updates regarding your order as it makes its way to you.
4. How can I track my order?
Once your order has been dispatched, you'll receive tracking information, where available, so you can follow your parcel's journey.
5. Do you offer pre-orders?
Yes, selected merchandise may be available for pre-order. Each pre-order listing will include relevant details, such as the expected release or shipping timeline.
6. What happens if an item is sold out?
Some of our drops feature limited quantities and may not be restocked. However, if an item you're interested in is sold out, keep an eye on our website and social media for future updates.
7. Will you restock limited-edition merchandise?
Restocks depend on availability from official suppliers and the nature of each release. Limited-edition items may not return once sold out.
More Questions
8. Can I cancel or modify my order after placing it?
It depends on the status of your order. If you need to make a change or request a cancellation, contact our support team as soon as possible. Requests cannot always be accommodated once an order has entered processing or shipment.
9. What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country and location.
10. Will I have to pay customs duties or import taxes?
Depending on your destination, customs duties, import taxes, or other additional charges may apply. These fees are generally the responsibility of the customer unless otherwise stated during checkout.
11. What should I do if I receive a damaged or incorrect item?
We're sorry if something isn't right with your order! Please contact our support team with your order number and clear photos of the item and packaging. We'll review the issue and help you with the next steps according to our policies.
12. Do you accept returns or exchanges?
Returns and exchanges are subject to our return policy and the eligibility of the item. Please review our return policy before placing an order or contact our support team if you have questions.
13. Can I order multiple items in one purchase?
Absolutely! You can add multiple available products to your cart and place them in a single order. However, some items may ship separately depending on their availability and fulfillment timelines.
14. Will my order arrive in one package?
Not necessarily. If your order contains products with different release dates, availability, or fulfillment schedules, your items may arrive in separate shipments.
15. How do I know when a new merchandise drop is launching?
Follow us on our social media channels and subscribe to our email list to stay updated on upcoming releases, exclusive drops, restocks, and other announcements.
16. Do you sell merchandise for all K-pop groups?
We aim to offer merchandise from a variety of K-pop artists and groups. Our collection changes based on official releases, availability, and upcoming drops, so keep checking our store for new additions.
17. Can I request merchandise from a specific artist or group?
Of course! We love hearing what fans want to see. You can contact us or send us your suggestions through our social media channels. While we can't guarantee availability, your requests help us understand what our community is looking for.